Frequently Asked Questions

Getting Started

How does AI Auto Report work?

Simply enter your vehicle's year, make, model, and describe the issues you're experiencing. Our AI analyzes this information against thousands of diagnostic databases, repair manuals, and real-world cases to provide accurate diagnostic reports.

Do I need any special tools or equipment?

No special tools required! All you need is basic information about your vehicle and a description of the problem. Our AI does the rest of the diagnostic work for you.

What types of vehicles do you support?

We support most passenger vehicles from 1996 and newer, including cars, SUVs, trucks, and vans from major manufacturers. If you're unsure about your specific vehicle, you can still try our service - we'll let you know if we can help.

Reports & Accuracy

How accurate are the AI diagnostic reports?

Our AI analyzes thousands of diagnostic databases, repair manuals, and real-world cases. While highly accurate for common issues, we recommend using reports as a diagnostic tool alongside professional mechanic inspection for complex or safety-critical issues.

What's included in a free report?

Free reports include basic diagnostic information, likely causes of your symptoms, and general repair recommendations. Your first report is always free to help you try our service.

What's the difference between free and premium reports?

Premium reports include detailed repair instructions, specific part numbers, cost estimates, repair difficulty ratings, and priority email support. Free reports provide basic diagnostic information and general recommendations.

How quickly will I receive my report?

Most reports are generated within seconds of submitting your information. Complex cases with multiple symptoms may take up to 2 minutes. You'll receive an email notification when your report is ready.

Pricing & Billing

How much does a premium report cost?

Premium reports are $6.99 each. Your first report is always free, and you only pay for reports you choose to purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. All transactions are processed through encrypted, PCI-compliant payment processors.

Can I get a refund if I'm not satisfied?

Refunds are not guaranteed. If you believe there is an issue with your premium report, contact support@aiautoreport.com and our team will review your case.

Do you offer subscriptions or bulk discounts?

Currently, we offer pay-per-report pricing. Contact us if you need multiple reports regularly - we may be able to offer special arrangements for frequent users.

Privacy & Security

Is my personal information and vehicle data secure?

Yes, we use industry-standard encryption and security measures. Your data is never sold to third parties and is only used to provide our diagnostic service. All information is stored securely and automatically deleted after 30 days unless you choose to keep your reports.

How do you protect my data?

We use SSL encryption for all data transmission, secure cloud storage with access controls, and regular security audits. Your personal information is never shared with mechanics or third parties without your explicit consent.

Can I delete my data?

Yes, you can request deletion of your account and all associated data at any time. Contact our support team and we'll remove everything within 30 days.

Technical Support

How do I contact support?

You can reach our support team through the contact form on our website, or email us at support@aiautoreport.com. Premium report customers receive priority support with faster response times.

What are your support hours?

Our support team is available Monday through Friday, 9 AM to 6 PM EST. We aim to respond to all inquiries within 24 hours, and premium customers receive responses within 4 hours.

I found an error in my report. What should I do?

Please contact our support team with details about the error. We'll investigate and provide a corrected report or refund if appropriate. We appreciate feedback that helps us improve our AI accuracy.